‌

# Transition from PRODA to myID and RAM: A Guide for NDIS Providers The National Disability Insurance Agency (NDIA) has announced significant changes to how NDIS providers prove their identity, with the transition from Provider Digital Access (PRODA) to myID and the Relationship Authorisation Manager (RAM). This shift, [detailed by the NDIA on 9 December 2024](https://www.ndis.gov.au/news/10529-improvements-how-providers-prove-their-identity?utm_source=chatgpt.com), aims to enhance security and streamline processes for providers interacting with the NDIS. ## Understanding the Transition from PRODA to myID and RAM The transition from PRODA to myID and RAM is a necessary step in the NDIA's ongoing efforts to improve the integrity and security of the NDIS. By leveraging the Australian Government's myID digital identity system and the RAM authorisation service, the NDIA can ensure that only authorised individuals can access sensitive information and perform critical functions on behalf of their organisations. Key dates to remember include: - Mid-2025: Providers must begin using myID linked to RAM instead of PRODA ([Source](https://www.ndis.gov.au/news/10529-improvements-how-providers-prove-their-identity?utm_source=chatgpt.com)) - Mid-July 2025: Information sessions for Q&A and an overview of myID + RAM ([Source](https://www.ndis.gov.au/events/10784-myid-and-ram-information-session-providers?utm_source=chatgpt.com)) - 11 August 2025: Providers can commence transition in earnest ([Source](https://www.ndis.gov.au/events/10837-myid-and-ram-information-session-providers?utm_source=chatgpt.com)) - Late 2025: National Quality and Safeguards Commission (NQSC) move scheduled ([Source](https://www.ndis.gov.au/news/10529-improvements-how-providers-prove-their-identity?utm_source=chatgpt.com)) ## Setting Up myID and Linking to PRODA All NDIS-registered providers and their authorised staff currently using PRODA must [set up a myID account and link it to their PRODA identity](https://www.ndis.gov.au/news/10529-improvements-how-providers-prove-their-identity?utm_source=chatgpt.com) before enrolling in RAM. To set up myID, you will need: - A smart device - A personal email address - Australian identity documents (e.g., passport, driver's licence) It is crucial to have a PRODA account with a verified identity to complete the myID-PRODA linkage successfully. Principal authorities (e.g., owners, partners, directors) need a "strong" identity strength, while authorised users and administrators require "standard" identity strength ([Source](https://providerinstitute.au/articles/ndis-providers-improvements-to-how-providers-prove-their-identity-verification-process/?utm_source=chatgpt.com)). ## Managing Authorisations with RAM Once your myID is set up and linked to PRODA, you can begin using RAM for authorisations. RAM provides a secure and centralised way to manage relationships between individuals and organisations, ensuring that only authorised users can access sensitive information and perform critical functions. Benefits of RAM integration include: - Enhanced security through multi-factor authentication - Streamlined authorisation management - Improved auditing and compliance capabilities ## Phased Transition Plan The NDIA has outlined a phased transition plan to help providers prepare for and navigate the shift from PRODA to myID and RAM: 1. Prepare (Now): - Gather identity documents - Download the myID app - Set up your Digital ID - Link your Digital ID to your existing PRODA account ([Source](https://www.linkedin.com/pulse/ndis-update-staged-funding-myid-providers-insight-pbs-w4p0c?utm_source=chatgpt.com)) 2. Transition (Mid-2025 onwards): - Attend information sessions for Q&A and guidance - Begin using myID + RAM for all NDIS interactions - Provide feedback and seek support as needed 3. Go-Live (Late 2025): - All providers fully transitioned to myID + RAM - PRODA no longer used for NDIS interactions - Ongoing support and resources available ## Challenges and Solutions As with any significant change, the transition from PRODA to myID and RAM may present some challenges for NDIS providers. Common issues and their solutions include: 1. Confusion over identity strength levels (basic/standard/strong) - Solution: Refer to identity strength guidance on the myID website and roles-based requirements in the provider resource pack ([Source](https://providerinstitute.au/articles/ndis-providers-improvements-to-how-providers-prove-their-identity-verification-process/?utm_source=chatgpt.com)) 2. Delays in linking myID to PRODA - Solution: Begin linking well ahead of mid-2025; use step-by-step guides and helpline support ([Source](https://www.linkedin.com/pulse/ndis-update-staged-funding-myid-providers-insight-pbs-w4p0c?utm_source=chatgpt.com)) 3. Coordination across multiple staff members - Solution: Principal authorities schedule internal training and leverage NDIS information sessions for Q&A ([Source](https://www.ndis.gov.au/events/10784-myid-and-ram-information-session-providers?utm_source=chatgpt.com)) For additional guidance, refer to the MyPlace Provider Portal resources, which include step-by-step guides covering registration, booking management, correspondence, bulk payments, and system error messages ([Source](https://www.ndis.gov.au/providers/working-provider/myplace-provider-portal-and-resources?utm_source=chatgpt.com)). The NDIS helpline (1800 700 199, option 1) is also available for technical and transition queries ([Source](https://providerinstitute.au/articles/ndis-providers-improvements-to-how-providers-prove-their-identity-verification-process/?utm_source=chatgpt.com)). The transition from PRODA to myID and RAM is a significant step forward in ensuring the security and integrity of the NDIS. By preparing early, staying informed, and leveraging available resources, providers can navigate this change successfully. For more information on related topics, check out our guides on [Navigating the Transition from Child to Adult Services in the NDIS](/posts/navigating-the-transition-from-child-to-adult-services-in-the-ndis-45550ab5) and [Understanding the Role of Insurance in the NDIS Framework](/posts/understanding-the-role-of-insurance-in-the-ndis-framework-401dc4ab). ## References 1. [Improvements to how providers prove their identity](https://www.ndis.gov.au/news/10529-improvements-how-providers-prove-their-identity) 2. [myID and RAM information session for providers (mid-July 2025)](https://www.ndis.gov.au/events/10784-myid-and-ram-information-session-providers?utm_source=chatgpt.com) 3. [myID and RAM information session for providers (11 August 2025)](https://www.ndis.gov.au/events/10837-myid-and-ram-information-session-providers?utm_source=chatgpt.com) 4. [Crack Down on Fraud](https://ndis.gov.au/about-us/improving-integrity-and-preventing-fraud/crack-down-fraud?utm_source=chatgpt.com) 5. [NDIS Providers: Improvements to how providers prove their identity verification process](https://providerinstitute.au/articles/ndis-providers-improvements-to-how-providers-prove-their-identity-verification-process/?utm_source=chatgpt.com) 6. [NDIS Update: Staged Funding & myID for Providers - An Insight](https://www.linkedin.com/pulse/ndis-update-staged-funding-myid-providers-insight-pbs-w4p0c?utm_source=chatgpt.com) 7. [MyPlace Provider Portal and Resources](https://www.ndis.gov.au/providers/working-provider/myplace-provider-portal-and-resources?utm_source=chatgpt.com)

‌

‌

‌

‌

‌

‌

‌

‌

‌

‌

‌

‌

‌

‌

Transition from PRODA to myID and RAM: A Guide for NDIS Providers

‌

‌

‌

‌

‌

‌

‌

Will the NDIS Fund My Gym Membership in 2025?

Advanced Strategies for Carers Navigating the NDIS Maze in 2025

Large Language Models (LLMs) Explained for NDIS Participants

NDIS Cleaner Pay Rates in 2025: What You Need to Know

Exploring Innovative Community Participation Ideas with NDIS Funding

Transition from PRODA to myID and RAM: A Guide for NDIS Providers